Improving patient outcomes with technology and innovation

Enabling Secure Patient Engagement

The evolving landscape of healthcare demands innovative solutions that span the entire continuum of care. Leveraging digital technology is essential to secure, simplify, and enhance patient engagement.

At MICROWAN, we offer cloud-based Unified Communications as a Service (UCaaS) and Network as a Service (NaaS) solutions. Our expertise, combined with the MICROWAN Application Services team, ensures seamless application integration. These offerings empower healthcare organizations to meet the growing demand for omni-channel communications technology.

Key Features:

  1. Online Appointment Scheduling and Reminders:
    • Streamline patient access to care by enabling convenient online scheduling and automated reminders.
  1. Self-Check-In Kiosks and Applications:
    • Enhance the patient experience with self-service kiosks and mobile apps for hassle-free check-ins during hospital or office visits.
  1. Wayfinder Applications:
    • Guide patients efficiently within healthcare facilities, ensuring they reach their destinations promptly.
  1. On-Demand Video Appointments:
    • Facilitate remote consultations, allowing patients to connect with healthcare providers from anywhere.
  1. Wearable Health Monitoring:
    • Leverage wearables to monitor daily health metrics, promoting proactive wellness management.

Whether patients seek care in person or remotely, our comprehensive solutions empower them to access services via phone, email, video, website, or app—whenever and wherever they need it.

Enhancing Clinical Business and IT Operations

In the rapidly evolving landscape of healthcare, organizations face the complexities of integrating legacy infrastructure and network configurations. The surge in merger and acquisition activity further amplifies these challenges.

Addressing the Challenges of Healthcare Mergers and Acquisitions

To navigate this environment effectively, consider the following solutions:

1. Software-Defined Wide Area Network (SD-WAN)

  • Streamlined Network Architecture:
    • SD-WAN allows organizations to incorporate diverse network architectures seamlessly. It eliminates the need for costly and disruptive network overhauls.

2. HIPAA-Compliant Data Centers and Cloud Environments

  • Reliability and Compliance:
    • MICROWAN boasts over three decades of experience in designing, building, and managing HIPAA-compliant data centers. These next-generation facilities ensure high availability and reliability for healthcare organizations.

3. Cloud Migration for Digital Transformation

  • Efficient Communication and Collaboration:
    • Our cloud team assists organizations in migrating to public, private, or hybrid cloud environments.
    • This transformation streamlines communications, facilitates information sharing, and enables cost-effective remote collaboration and training.

Partner with MICROWAN to optimize your clinical operations, enhance security, and embrace the digital future of healthcare.

Enhancing Connectivity and Security: Microwan’s University Wi-Fi Upgrade

Background

A private university faced the challenge of upgrading its Wi-Fi service in residence halls. However, the solution needed to be holistic, scalable for future campus-wide expansion, and meet stringent security requirements. Additionally, it had to provide seamless log-ins while preventing unauthorized content distribution or disruptions to students’ user experience. Microwan stepped up to address these needs effectively.

Empowering Healthcare Organizations: MICROWAN Consulting Services

The Digital Transformation Challenge

Healthcare organizations often face barriers in their digital transformation journey. One common obstacle is the perceived lack of IT staff to handle new initiatives effectively.

MICROWAN Consulting Services: A Trusted Partner

  • Proactive Management and Monitoring:
    • MICROWAN Consulting Services takes the lead in managing and monitoring digital environments.
    • Existing IT staff can focus on strategic initiatives rather than day-to-day operations.

Flexible, Reliable, and Secure Network:

    • MICROWAN ensures a robust and adaptable network infrastructure.

Key Offerings:

High-Performance Computing and Application Experiences:

    • Reliable data center and network management, available 24×7.
    • Centralized visibility and control.
    • Seamless mobile application deployment and maintenance.
    • Internet access for patients and visitors.

Enhanced Collaboration:

    • Face-to-face interactions facilitated through video collaboration.
    • Anytime, anywhere access for remote healthcare teams.

Enhancing Patient-Doctor Experiences: Bridging Healthcare Silos

The Complex Landscape of Healthcare

Today’s healthcare organizations operate within intricate ecosystems comprising hospitals, outpatient centers, physicians’ offices, rehabilitation facilities, and online pharmacies. Navigating this matrix presents challenges, especially when it comes to remote healthcare teams and geographically dispersed patients.

MICROWAN Communication Solutions: Connecting Patients and Caregivers

At MICROWAN, we offer transformative communication and collaboration technology solutions. Our Unified Communications as a Service (UCaaS) integrates voice, video, data, and mobile/desktop applications into a seamless and secure communication system. Alongside Webex and virtual care, this ecosystem enables:

  1. Streamlined Decision Making:
    • Patients benefit from quicker decisions, facilitated by efficient communication channels.
  1. Reduced Travel Time and Expenses:
    • Both patients and physicians save valuable time and costs associated with physical visits.
  1. Virtual Knowledge Transfer:
    • Clinicians engage in face-to-face knowledge sharing, regardless of geographical boundaries.
  1. Convenient Follow-Up and Remote Access:
    • Patients can access information remotely, ensuring continuity of care.
  1. Unified Communication Technologies:
    • Eliminating the complexity of managing disparate communication tools.

Partner with MICROWAN to enhance patient-doctor interactions and drive efficiency across your healthcare organization.

Personalizing Patient Care: Leveraging Data and Ensuring Security

Understanding Patient Needs

In today’s healthcare landscape, understanding when, where, and how patients require care is crucial. Organizations strive to create better care experiences by tapping into the wealth of data available through Electronic Medical Records (EMR) systems. Although EMRs have been in use for over a decade, unlocking their full potential remains a challenge due to data fragmentation.

Transforming EMR Data into Insights

Our Application Services team specializes in turning EMR data into contextual, actionable, and predictive insights. These insights empower organizations to:

Integrate Call Center and Collaboration Systems:

    • Seamlessly connect communication channels with third-party applications.
    • Enhance patient interactions and streamline workflows.

Custom Application Development:

    • Build tailored applications for both legacy and cloud-native environments.
    • Address specific healthcare needs efficiently.

Unified View of EMR Data:

    • Unify disparate applications and digital tools.
    • Provide a holistic view of patient information for informed decision-making.

Prioritizing Security and Compliance

As healthcare becomes more interconnected, cybersecurity threats escalate. Organizations must address IT security, privacy, and regulatory requirements rigorously. Our HIPAA-compliant healthcare security solutions offer:

  1. Policy-Driven Scalable Protection:
    • Safeguard against attacks on network infrastructure and IoT medical devices.
    • Ensure patient safety and data integrity.
  1. Proven Data Protection:
    • Mitigate the risk of data loss due to ransomware.
    • Implement offsite data backup and recovery strategies.
  1. Highly Secure Remote Network Access:
    • Enable secure connectivity for employees and vendors.
    • Maintain visibility and control over network traffic.
  1. Flexible Security Automation:
    • Minimize downtime while enhancing security.
    • Adapt swiftly to evolving threats.
  1. Ransomware Defense:
    • Protect critical research and patient data from malicious attacks.

Partner with MICROWAN to personalize patient care, optimize data utilization, and fortify your healthcare security posture.